1.1 These are the Terms and Conditions on which we supply services to you.
1.2 Please read these Terms and Conditions carefully. They tell you who we are, how we will provide services to you, how we and you may change or end the contract, what to do if there is a problem and other important information.
1.3 If you think that there is a mistake in these Terms and Conditions then please contact us to discuss.
1.4 In the event of an inconsistency between these Terms and Conditions and the content of any literature provided by us to you, then these Terms and Conditions shall prevail.
1.5 A large font version of this document is available at reception, should it be required.
Definitions and interpretation
2 In these Terms and Conditions the following words shall have the following meanings:
2.1.1 “Clinical Director(s) / Senior Dentist(s)” Dr Babar Wahid / Dr Nazia Choudhury / All dentists other than Clinical Director(s);
2.1.2 “Dentist(s)” A general dental practitioner being registered to practice with the General Dental Council;
2.1.3 “Hygienist(s) / Therapist(s)” A hygienist/therapist registered to practice with the General Dental Council;
2.1.4 “Non-Surgical Treatment(s)” Treatment supplied by us not being a surgical Procedure;
2.1.5 “Nurse(s)” A dental nurse registered to practice by the General
2.1.6 “Orthodontic Therapist(s)” An orthodontic therapist is a registered member of the dental team. They assist dentists/orthodontists in carrying out orthodontic treatment and provide some aspects of the treatment themselves;
2.1.7 “Patient(s)” Any person who has entered or is contemplating entering into a contract for a Procedure or Non-Surgical Treatment from us;
2.1.8 “Practice Policies and Procedure(s)” A folder, in head office, outlining all Practice Policy and Procedures provided to Patients where applicable;
2.1.9 “Procedure(s)” A procedure to be procured by us for a Patient of a dental, surgical, or orthodontic nature to be performed by a Specialist, Dentist, Hygienist, Nurse or Orthodontic Therapist;
2.1.10 “Relevant Practitioner(s)” A Specialist, Dentist, Hygienist, Therapist, Nurse or Orthodontic Therapist (as the case may be);
2.1.11 “Relevant Treatment(s)” The Procedure or Non-Surgical Treatment booked through us and carried out, or to be carried out, on the Patient by a Relevant Practitioner;
2.1.12 “Augustus Road Dental Practice” dental practice located at 106 Augustus Road, Southfields, SW19 7EX, whose details are further delineated at clause 3 referred to as such or “We”;
2.1.13 “Augustus Road Dental Practice” also known as ARDP
2.1.14 “Augustus Road Dental Practice” Complaints Procedure(s)” The complaints procedure referred to in the Practice Policy and Procedures;
2.1.15 “Specialist(s)” A dental practitioner being registered to practice with the General Dental Council (GDC) having met certain requirements and been given the right by the GDC to use the title ‘specialist’.
2.1.16 “Dentist with special interest” (DwSI) / Dentist with Enhanced Skills (DES). A dental practitioner being accredited by an external body that can provide advanced dental care. Any advanced dental care provided by the dentist at Augustus Road Dental practice is on an independent basis.
Information about us and how to contact us
3.1 We are Augustus Road Dental Practice, a partnership established in England and Wales. Our registered address is 106 Augustus Road, Southfields, SW19 6ER.
3.2 You can contact us by telephoning 020 8789 7797 or by writing to us via email at email@example.com.
3.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us at your first consultation.
“Writing” includes emails and when we use the words “writing” or “written” in these terms, this includes emails.
Our contract with you and our obligations
4.1 A contract comes into existence between you and us when we confirm that we are able to provide you with a Relevant Treatment.
4.2 If we are unable to provide you with a Relevant Treatment we will inform you of this.
4.3 We will provide treatment with your best interest and may provide offer a referral to another clinic to assist this.
4.3 In providing a Relevant Treatment for a Patient, ARDP shall:
4.3.1 Provide suitable facilities for the provision of Procedures and Non-Surgical Treatment by Specialists, Dentists, Dentist with Special Interest, Hygienists, Therapists, Nurses or Orthodontic Therapists (as the case may be);
4.3.2 Provide the Patient with such information that can be reasonably expected to be necessary for the Patient to understand the nature of the Relevant Treatment being offered and the risks and conditions normally attendant on such Relevant Treatment.
4.3.3 If our performance of a Relevant Treatment is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. When we do this we will not be liable for delays caused by the event.
4.3.4 Our clinicians or practice will not be liable for when a treatment plan require adjusting and/or further fees are required to provide satisfactory dental care.
5.1 The Patient shall be responsible for reading and understanding the treatment plan(s) or information literature provided prior to consenting to undergo any Relevant Treatment.
5.2 We require certain information from you to be completed prior to treatment. If you do not provide us with this information within a reasonable time of us asking for it or you provide us with incomplete or incorrect information we reserve the right not to perform the Relevant Treatment.
5.3 You are responsible for your dental own dental health and we will be providing our services to assist in increasing the longevity of keeping your natural teeth and to improve the overall oral health care.
5.4 You will be advised how to best maintain your dental care and if these guidance are not followed the clinician or practice will not be liable for any further issues arising.
5.5 It is your responsibility to maintain your natural teeth; any dental work will eventually require further care and treatment.
Payment and finance
6.1 The Patient shall pay a deposit of an amount stipulated by ARDP from time to time prior to an appointment with a Relevant Practitioner being made. ARDP Refund Policy shall apply to such deposit.
6.2 The balance of the fee for the Relevant Treatment shall be paid in accordance with the payment schedule agreed with the Patient before the first appointment is booked.
6.3 Payments for Relevant Treatments are currently exempt from VAT, but all sums payable to ARDP, unless otherwise stated, are exclusive of any VAT and other duties or taxes that may from time to time be payable.
6.4 For Patients’ convenience we accept cash, cheques, BACs transfers, debit cards, and credit cards. However, American Express (AMEX) cards are not accepted. ARDP does not store any card details on its systems for your security.
6.5 Finance options are available. 0% interest finance is available (deposits are required).
6.6 Direct Bank Transfers are possible and bank account details are available on request. ARDP require full name of the Patient as reference. International transfer fees are wholly payable by the Patient.
6.7 All finance applications (forms) and e-signatures must be completed by the end of the current offer date or the date stipulated in the correspondence to you; otherwise ARDP cannot guarantee the cost of your treatment.
6.8 We reserve the right to charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Lloyds Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay ARDP interest together with any overdue amount.
Special offers and free consultations
7.1 From time to time ARDP run special offers or other forms of Patient purchase incentive. Although unlikely before any specified offer deadline, ARDP reserve the right to extend, amend and/or withdraw any offer at any time without notice.
7.2 All special offers are subject to availability.
7.3 All Patients will require an examination to determine eligibility for any special offer being run.
7.4 ARDP offer discounts on “Invisalign® braces. Please call to check for other discounts offered on different types of braces. These offers are available on a standalone basis and are available to Patients who attend a free (refundable deposit required to confirm appointment) consultation by the date advertised on our website or advised to you by one of our Relevant Practitioners.
7.5 Subject to clause 7.6 ARDP offer a free 10 minute consultation for registered Patients for advanced treatment such as dental implants, Invisalign and facial aesthetics. A suitability of options is discussed and any Relevant Treatment recommended will be dependent on a full clinical assessment. Please note that all X-rays and any other appointments with a Dentist are excused from the free consultation.
7.6 A refundable deposit of £20 is required prior to booking the general free consultation to secure the appointment. In line with clause 6.4 ARDP does not store any card details on its systems for security so Patients are advised to contact ARDP with payment details for return of the refundable deposit.
7.7 ARDP provides the free consultation on a no-obligation basis and can be withdrawn with no notice.
Relationship with Relevant Practitioner
8.1 ARDP accepts no responsibility for matters which are within the professional responsibility of the Specialists, Dentists, Hygienists, Nurses or Orthodontic Therapists;
8.2 All Specialists, DwSI, Dentists, Therapists and Orthodontic Therapists are independent contractors and are not employed by ARDP. Nothing in these Terms and Conditions is intended to be construed as creating an employee-employer relationship between ARDP and any Specialists, DwSI, Dentists, Hygienists, Therapists and Orthodontic Therapists.
8.3 ARDP shall satisfy itself that:
8.3.1 The Relevant Practitioner is insured against claims for professional negligence on terms that ARDP reasonably considers are normal given prevailing market conditions at the relevant time with either the Dental Defence Union, the Dental Protection Society or another appropriate Dental Defence or Insurance organisation and;
8.3.2 The Relevant Practitioner holds the necessary qualifications and registration.
8.4 Without prejudice to the generality of 8.3 above the Specialists, DwSI, Dentists, Hygienists or Therapists are solely responsible for deciding whether or not the Patient is suitable for the Relevant Treatment.
9. In the event that the Patient is unhappy with an aspect of the service provided, the complaint should be made as soon as possible to the Complaints Manager. If they are unable to resolve the complaint to the reasonable satisfaction of the Patient, ARDP’s Complaints Procedure shall apply.
Confidentiality and data protection
10.1 ARDP processes data relating to Patients in connection with the Relevant Treatment provided to those Patients in accordance with these Terms and Conditions;
10.2 ARDP wishes to disclose data relating to Patients to the Specialists, DwSI, Dentists, Hygienists, Therapists, Nurses and Orthodontic Therapists in the course of the Relevant Treatment and ARDP will advice the Patient to such disclosure.
10.3 The Patient is deemed to consent to the disclosure of sensitive personal data by ARDP Specialists, Dentists, Hygienists, Therapists, Nurses and Orthodontic Therapists for the purpose of discussing the Relevant Treatment;
10.4 The Patient acknowledges that ARDP is obtaining this consent for themselves in order that they may comply with the provisions of the GDPR.
11.1 ARDP wants the Patient to be entirely satisfied with their care and treatment. If a dental restorative procedure fails within a 12 months, ARDP will attempt to provide a repair or similar replacement, at no charge to the Patient, if clinically suitable.
11.1.1 A refund will not be possible if the procedure was considered to be less than good prognosis and/ or if the clinician providing the treatment informed the patient of reduced longevity.
11.1.2 A refund is not covered if the failure is a result of wear and tear and/or trauma.
11.1.3 A refund is only possible if the patient follows all the guidance provided by the clinicians providing the care.
11.1.4 If further dental care arises due to a complication or change to treatment plan, a refund shall not apply.
11.2 Where laboratory work is involved, e.g. the Patient is in the middle of having a denture, implants, crown, or bridge made, or if moulds/scans have been sent for construction of any type of orthodontic appliance and the work has already been started or completed by the laboratory, the full fee may be kept to cover the cost of the laboratory invoice and any previous or pending appointments.
11.3 If the Patient is not happy with the work completed by the Relevant Practitioner, all measures will be taken to resolve the problem. Before issuing a refund, the Patient will be required to attend a review appointment so that the Relevant Practitioner is given the opportunity to put things right. If the Patient does not wish to see the Relevant Practitioner involved, he/she will be made an appointment with another Relevant Practitioner at ARDP where replacement treatment or refunds can be discussed.
11.4 Refunds are usually processed at the end of the calendar month.
11.5 Consultation booking deposits made by card will be refunded to the credit/debit card as soon as practically possible. All other refunds will be made by cheque including consultation booking deposits paid in cash. No cash refunds will be made.
Late arrival and cancellation policy
12.1 ARDP asks for at least 48 hours advance notice for cancelling or rescheduling an appointment, otherwise a cancellation fee may be payable. Please note all cancellation fees must be paid prior to scheduling another appointment.
12.2 If the Patient is late by more than 10 minutes the Relevant Practitioner may not be able to see the Patient and the fee may still be due. Every effort will be made to accommodate you on the day to still see you.
12.3 Although extremely rare, appointments may need to be rescheduled by ARDP at short notice should any emergency situation arise or equipment failure occur within the premises. ARDP does not compensate for any late cancellations or consequential losses.
12.4 Text messages, email appointment reminders, and telephone calls are a courtesy and cannot be relied upon. It is up to the Patient to note their appointment in their own diary, and attend at the appropriate time.
Zero tolerance on violence and aggression policy
13.1 All Patients attending ARDP facilities will be treated with respect and dignity at all times. No member of staff has the right to be abusive to Patients or their visitors and any such incidents will be treated as a disciplinary matter.
13.2 Equally, ARDP does not condone any form of abuse of staff members by Patients (either in person or on the phone) or visitors and if such a situation should occur, ARDP reserve the right to terminate any provision of care.
13.3 Whilst on site all patients are requested to speak calmly and to avoid expletive, blasphemy and/or indecent language.
Insurance form policy
14.1 Whilst ARDP staff endeavour to offer a complimentary service to submit relevant forms for the Patient to claim back against their insurance policy, ARDP will not be held responsible for any delays or errors resulting from this. Even if the Patient permits ARDP to send forms on the Patient’s behalf to the relevant company, the Patient must check the details (both personal and for professional services rendered) are indeed correct.
14.2 Errors in omission and commission, delays in insurance paybacks, and no payment back are possible consequences. It is the Patient’s responsibility to check your insurance policy terms and criteria before embarking on treatment. ARDP accepts no liability for this.
14.3 If a refund is applied and the patient has completed an insurance form we will contact the insurance advising them of such refund
Personal details and communication
15.1 ARDP predominantly corresponds via email and occasionally by telephone, text message or post/fax. Should there be any changes to personal details, it is the Patient’s responsibility to inform ARDP. This will include, but is not limited to the Patient’s current telephone number, email address, postal address, home address, and medical history updates.
15.2 We will use personal details to provide the services and Relevant Treatment, process your payment and if you agreed to this to inform you about similar services we offer
15.3 We may pass your personal information to credit reference agencies where we have extended finance to you in line with clause 6 and they may keep a record of any search that they do.
15.4 We will only give your personal information to other third parties where the law either requires or allows us to do so.
Other important terms
16.1 ARDP reserve the right to transfer their rights and obligations under these terms to another organisation.
16.2 This agreement is between you and ARDP and no other person shall have any rights to enforce any of its terms.
16.3 If a Court finds that any of these Terms and Conditions are illegal then the rest will continue in full force and effect.
The service provided by ARDP and Relevant Practitioners shall be governed by the laws of England and Wales, whose courts shall have exclusive jurisdiction.